Frequently asked questions
What is your Returns Policy?
If you find your item isn't fitting quite right, we will be more than happy to do an exchange. Returns are refunded only via store credit in the form of a Cultura Creativa E-Gift Card. Cultura Creativa does not issue store credit for the original shipping charges.
Please send us an email to email@example.com specifying which item you want to exchange/return. A Return Authorization Number will be issued. This number must be written outside the package. Returns without this number won't be accepted.
Returns must meet the following requirements;
• Items must be shipped out within 15 days of the order being delivered. As evidenced by the courier's tracking information.
• Accessories including but not limited to hats, socks and stickers are Final Sale.
• Returned items must be in their original form (not worn, altered, washed) and have all original bag, tags and labels attached.
• Items returned with makeup, deodorant, perfume, or similar product stains/condition will be refused and shipped back to you.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• You must provide the tracking number for your return.
• Returned items are your responsibility until they reach us, please make sure they're packed up properly. Also keep your proof of postage.
• Once your return has been received and inspected, we'll email you to let you know when the exchanged piece will be shipped or that the store credit is approved.
• Merchandise will be exchanged only once.
• Store credit has no expiration date.
• Items on Sale, Clearance, Holiday Specials and/or Final Sale can't be returned, exchanged or receive a store credit.