What is your Returns Policy?

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If you find your item isn't fitting quite right, we will be more than happy to do an exchange. Returns are refunded only via store credit in the form of a Cultura Creativa E-Gift Card. Cultura Creativa does not issue store credit for the original shipping charges. Please send us an email to culturacreativapr@gmail.com specifying which item you want to exchange/return. A Return Authorization Number will be issued. This number must be written outside the package. Returns without this number won't be accepted. Returns must meet the following requirements; • Items must be shipped out within 15 days of the order being delivered. As evidenced by the courier's tracking information. • Accessories including but not limited to hats, socks and stickers are Final Sale. • Returned items must be in their original form (not worn, altered, washed) and have all original bag, tags and labels attached. • Items returned with makeup, deodorant, perfume, or similar product stains/condition will be refused and shipped back to you. • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. • You must provide the tracking number for your return. • Returned items are your responsibility until they reach us, please make sure they're packed up properly. Also keep your proof of postage. • Once your return has been received and inspected, we'll email you to let you know when the exchanged piece will be shipped or that the store credit is approved. • Merchandise will be exchanged only once. • Store credit has no expiration date. • Items on Sale, Clearance, Holiday Specials and/or Final Sale can't be returned, exchanged or receive a store credit.

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